Useful Information

Payment

Valid drivers license and credit card in the name of the renter is required. All drivers must have a valid credit card in own name and present credit card upon arrival at rental counter. Accepted credit cards are noted in the payment section.

International driver’s license holders must present a valid drivers` license from renters/drivers country of origin authorizing operation of an automobile and are required to present a valid passport.

DEPOSITS

When using a credit card a CHARGE equal to the estimated amount of the rental plus an additional AUTHORIZATION USD/150.00 is required at time of rental.

When using a bank issued debit card a CHARGE equal to the estimated amount of the rental plus an additional CHARGE USD/300.00 is required at time of rental. Debit cards for deposit are not accepted from residents of the State of Hawaii.

Unused funds will be returned through the credit card processor after vehicle return.

NO REFUNDS ARE MADE FOR EARLY VEHICLE RETURNS OR CONTRACT CANCELLATIONS.

UPON ARRIVAL THE FOLLOWING FORMS OF PAYMENT ARE ACCEPTED FOR DEPOSIT.

The following methods of payment are accepted for deposit. American Express, Visa/Visa Debit, Master Card/Master Card Debit and Discover. Debit cards for deposit are not accepted from residents of the State of Hawaii.

Note - CASH DEPOSITS ARE NOT ACCEPTED.

ACCEPTED FORMS OF PAYMENT AT RETURN

Accepted forms of payment at return are American Express Visa/Visa Debit Master Card/Master Card Debit , Discover and Cash

SHUTTLE

Fox customers use a shuttle not the tram. Upon arrival and after collecting luggage please exit the terminal and turn right. Proceed towards the old car rental counter area. Directly behind this area is the designated pick-up area for all shuttles. Our office is just minutes away. The location contact number is 808-868-0071. The Fox vehicle provider for this location is Allsave Car Rental Maui.

Insurance

Minimum liability is included in the rental rates with maximum limits of liability for personal injury to USD 20,000 and for property damage USD 10,000 as long as the vehicle is used in accordance with the terms and conditions of the rental agreement. Exclusions apply.

Supplemental Liability Insurance (SLI) protects against claims for injury/damage you cause to third persons/their property. It does not cover injury to you or damage to the rented vehicle. Property damage/public liability covers up to USD 100,000. Cost USD 11.95/per day

Collision Damage Waiver (CDW) reduces your financial liability for damage to the rental vehicle, its parts and accessories, except for theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. Exclusions Apply. Cost USD 15.95/day

Personal Accident Coverage (PAC) provides coverage for the driver and passengers for injury or death while occupying the rental vehicle. Please request a brochure at time of rental. Exclusions Apply. Cost USD 5.75/per day

AGE

Minimum Age: 21, Maximum Age: 85

Age 21 to 24 - Surcharge applies. Cost USD 14.95/per day

Age 70 to 85 - Surcharge applies. Cost USD 14.95/per day

ONE-WAY

One-way rentals are not permitted.

CANCELLATION

If you made a reservation directly with Fox Rent a Car at www.foxrentacar.com or our call center, please use the same source to cancel your reservation. Fox does not charge a cancellation fee but does request such cancellation notice as soon as travel plans have changed.

If you made a reservation through another provider (Expedia, Priceline etc.) please use the same source to cancel your reservation. Some providers may charge for the cancellation of a reservation if not canceled within a specific time frame. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.

HONOR RESERVATIONS

Reservations will be honored for a period of 6 hours after the confirmed pick up date and time.

IN CASE OF DELAYED ARRIVALS

You must contact the location directly to inform of the delay and prior to the scheduled arrival time in order for the car to be held. Fox Call Center is unable to assist in these matters. Please see SHUTTLE policy for location phone number. Every effort will be made to accommodate based on fleet availability. Location will confirm at time of contact.

GAS

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

EMERGENCY INFO

IN CASE OF EMERGENCY CALL 808 357-6688

EQUIPMENT

Child Safety Seat Infant USD 3.95/ per day

Child Safety Seat Toddler USD 3.95/ per day

Navigational System USD 8.95/ per day

Hand controls are NOT available at this location.

GEOGRAPHIC

Driving of rental vehicle is restricted to public roadways.

A USD/100.00 penalty fee applies for violations of this restriction.

Additional Drivers

Valid drivers license and credit card in the name of the renter is required. All drivers must have a valid credit card in own name and present credit card upon arrival at rental counter. Accepted credit cards are noted in the payment section.

International driver’s license holders must present a valid drivers` license from renters/drivers country of origin authorizing operation of an automobile and are required to present a valid passport .

Cost USD 2. 95/per day.

RULES

Any changes to the reservation or rental may result in a change of rate or additional fees.

Makes/models are examples only and are not guaranteed.

Seat belts and child seats are mandatory by law.

Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.

BUSINESS HOURS

MON-FRI 08:00 AM - 06:00 PM

SAT 08:00 AM - 5:00 PM

SUN 08:00 AM - 5:00 PM

NOTE - the latest RESERVATION time is 1/2 prior to closing.

CURRENCY

CURRENCY CONVERSION - The estimated total is displayed in U.S. Dollars. The actual rate you pay will be calculated by converting the U.S. Dollar (USD) amount into the local currency using a published exchange rate established by the local rental company. When converted, the amount will best represent the original quote. However, due to currency fluctuation variances may be unavoidable. Your credit or debit card company may convert the amount back into USD at a lower rate, and may apply additional conversion fees and surcharges. Because conversion rates may differ, the final total USD charge to your credit or debit card may be higher than the USD total rate estimated on this website.

Drivers License

Please see Payment policy.

DUPLICATE RESERVATIONS

MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be cancelled. FOX will not be responsible for any cancelled reservations.

MILEAGE

Unlimited